Support

Contact

Email AnimalEar support for help with recording, accounts, subscriptions, or a bug. Include your device model, app version, and what you were trying to do. If you are testing through TestFlight or Google Play, you can also use that testing channel’s feedback option.

For privacy or deletion requests, include the account email if you linked one. Do not send recordings unless support asks for them.

Recording help

• Allow microphone permission when the app asks.
• Point the active microphone toward the animal when possible.
• Use shorter clips when the sound is brief or surrounded by noise.
• Use the review screen to trim to the clearest section before analysis.
• External microphones and paired field devices can improve evidence quality.

AI results

AI detections are candidates, not guaranteed identifications. Wind, speech, traffic, water, TV audio, overlapping animals, and short clips can all affect results.

Account and sync

AnimalEar may start with an anonymous account so you can record first. Link a permanent account when you want durable sync across devices.

Billing and subscriptions

AnimalEar subscriptions are purchased through Apple’s App Store or Google Play. In the mobile app, open Settings to purchase a plan, restore an existing purchase, or open the store’s subscription-management screen. The AnimalEar website does not sell subscriptions.

If a purchase does not appear, choose Restore purchases while signed in to the intended AnimalEar account. Contact support if it still does not update, and include the platform, store product, and approximate purchase time—but never send payment-card details or a full purchase token.

Deleting an AnimalEar account does not cancel an App Store or Google Play subscription. Cancel or change the subscription through the store before or after deleting the AnimalEar account.

Data deletion

See Data deletion for deletion request instructions.